Help Center
  1. Help Center
  2. Customer Support

Customer Support

Welcome! You can raise a request for Customer Support using the options provided.

  • DNA - Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

  • Product trial questions

    Trying out our product and want more information? Select this and we'll be happy to answer your questions.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

  • Report a bug

    Tell us the problems you're experiencing.

  • Suggest a new feature

    Let us know your idea for a new feature.

  • Suggest improvement

    See a place where we can do better? We're all ears.

Powered by Jira Service Management
{"xsrfToken":"bbc9c8e5536d601638bd64b4c289481f3c24295f_lout","branding":{"id":"15","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/15"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"15","key":"cs","projectId":10064,"serviceDeskId":15,"name":"Customer Support","description":"<p>Welcome! You can raise a request for Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/15","reqTypes":[{"id":"187","name":"DNA - Technical support","descriptionHtml":"","callToAction":"DNA - Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10774,"iconUrl":"https://chintai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10774","groups":[39],"key":""},{"id":"142","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10541,"iconUrl":"https://chintai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[39],"key":""},{"id":"144","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10554,"iconUrl":"https://chintai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[39],"key":""},{"id":"143","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10546,"iconUrl":"https://chintai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[39],"key":""},{"id":"146","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10550,"iconUrl":"https://chintai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[39],"key":""},{"id":"147","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10540,"iconUrl":"https://chintai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[39],"key":""},{"id":"148","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10544,"iconUrl":"https://chintai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[39],"key":""},{"id":"141","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10525,"iconUrl":"https://chintai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[39],"key":""},{"id":"145","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10532,"iconUrl":"https://chintai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""}],"reqGroups":[{"id":39,"name":"General"}],"orderMapping":{"39":[187,141,142,143,144,146,147,148]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3f3e404e-4243-37f4-89d6-ea467b9e9e6d","appLinkName":"","appLinkUrl":"","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":15,"kbLinkDomainURLs":["https://chintai.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMWVkYjMzNy1lY2M5LTQwOTMtYjIxZC04NzhiNzhjMTg3ODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5NjMzOTUsIm5iZiI6MTc1Mjk2MjE5NX0.YGuMXt23rJf6uITcTpZzP7EVYL5ZwfNWR1qocBfbKyU","targetCollection":"upload-project-10064","endpointUrl":"https://api.media.atlassian.com","clientId":"11edb337-ecc9-4093-b21d-878b78c18784","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://chintai.atlassian.net/wiki","kbLinkDomainURLs":["https://chintai.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=chintai","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"bbc9c8e5536d601638bd64b4c289481f3c24295f_lout","baseUrl":"https://chintai.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://chintai.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"11edb337-ecc9-4093-b21d-878b78c18784","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2364fbcef7e6420aa41708baf48d8585","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}